Vantage Learning
ICA Course C4: Management of Claim Operations
ICA Course C4: Management of Claim Operations

Course C4 focuses on the application of management theory to the operations of claim departments, including the management functions of planning, controlling, organizing and leading.

  • Managing the Claim Area
    • Introduction to Claim Management
    • Theories of Management
    • Planning and Controlling
    • Organizing the Claim Area
    • Organizational Design and Conflict
    • Organizational Change
    • Organizational Development
    • Managing Claim Staff
    • Orientation Training and Development Staffing
    • Motivating
    • Evaluating
    • Leading
  • Managing Claim Operations
    • Decision Making
    • Information Management
    • Operations Management, Productivity and Quality Control
    • Budgeting and Financial Management

Each course consists of online, interactive study materials, followed by an exam. Students have 180 days from the time of enrollment to study the online materials and complete the exam and one (1) retake if necessary. Students must complete the study materials before they can access the exam. When it comes time to take the exam, please note that they are closed book and closed computer. Study guides and other reference materials are not permitted during the exam.

Each exam consists of 75 multiple choice questions. Students will have a total of 2 hours and 30 minutes to complete each exam. Students will not be able to exit an exam without submitting the exam for scoring. A student must obtain an exam score of 70% or better to pass each exam.

Although ICA does not require the exams to be proctored it is best not to proceed with the exam until you check with your Company's Education Representative (Ed Rep) or Human Resources department for any specific corporate guidelines.





IF YOU ARE PURCHASING THIS ICA COURSE FOR SOMEONE ELSE:

Purchase this course as normal, then follow these steps to transfer ownership of the course to the candidate.

  1. Visit http://www.measuredsuccessonline.com.
  2. Select the New User button on the screen.
  3. Enter the e-mail address and order ID above, and select "Next".
  4. On the next screen, click on "Accept Agreement" then "Next".
  5. Fill in the information requested to create your username and password.
  6. On the next screen, click on "Login".
  7. After you log in to the account you just created, click on the My Account tab.
  8. Under account details, change any field needed to hand over the account to the individual who will take the exam.
  9. Save and log out of the application.
  10. Notify the individual that they can use the exam.

Details
Number of Accounts
1
Product Group
ICA
Price
$450.00
Options
Are you a member of an ICA accredited institution? (will be verified upon checkout)
Quantity